If there is active water — a burst line, a storm breach, anything still wet — call rather than wait for the reply. Drying is a race against a 24-to-48-hour clock and those calls move to the front.
While you wait
Two things that sharpen the inspection. Photograph what you are seeing, with something for scale, and note the date. And think about the season: whether the problem is worse in winter or in summer narrows the mechanism more than almost anything else you can tell us.